Contact Us

Once you have paid for your order unfortunately it is no longer editable from your end.

Please email us on info@organicmerchant.com.au to let us know what changes you require. Don’t forget to include your order number in the message.

If your order is unpaid, please login and update the shipping address on your order. Otherwise email our team on info@organicmerchant.com.au and we can update the information for you.

We currently offer flat-rate international shipping to New Zealand, Singapore, the UK and the US. you would like to ship something to a country not listed here, please contact us to arrange an estimate for shipping and to process your order.

We don’t currently offer same day delivery however our production process is pretty quick if you live in NSW. For any urgent orders please call us and we’ll do our best to select the appropriate courier service.

Once your order has been processed you will be emailed a copy of your purchase as well as a tracking number for the delivery.

If your order does not arrive on time, please check with the courier company using your tracking number first. If you have no luck with them, please email us the order number and your contact details so we can investigate further.

Please contact us with your address and the OM products you are looking for, and our team can make a recommendation.

Unfortunately we don’t have a store front so we are unable to provide orders for pick up.

We’re sorry your order was damaged. Please take a photo of the damage and email it to info@organicmerchant.com.au along with your order number. Our customer service team will be in touch with you to arrange a replacement, credit or refund where relevant.

We source ingredients from across Australia wherever possible. When a local supply isn’t available we work with carefully selected overseas growers and importers. All blends are hand-mixed in small batches in Sydney to ensure quality and consistency.

The net weight varies because different botanicals have different densities and moisture content. We list the net weight on each product so you know exactly how much tea you’re buying.

The jar itself (a high-quality Miron jar) has a higher base cost than the cardboard box. The jar is reusable. We recommend refilling it from a box or a refill pouch.

Price reflects the cost of the raw ingredients and how they’re sourced. For example certified organically farmed, rare or imported botanicals and small-batch production can increase cost. We price each blend to fairly reflect those costs.

We only sell loose-leaf tea. Loose leaf preserves whole leaves and plant parts, allowing better water flow, fuller extraction of aroma and flavour, and a superior cup compared with typical tea bags, which can restrict infusion and often use lower-grade material.

Yes. Our Essiac Tea blend follows the traditional formulation and uses whole-plant material (both root and aerial parts) to retain the blend’s intended synergistic properties.

Yes, we provide the majority of our products at wholesale prices to select stores. To apply, please complete the wholesale application form.

Yes, we do offer private label of select tea and cacao blends. Apply here for private label and bespoke blends options.

Yes, we do provide options for corporate gift packs as well as client gifting. Please complete the corporate gifting form to receive further information.