We have tried to provide as much information on here to answer any questions you have, but we understand that sometimes it easier to speak to someone.
Please complete the form here and one of our customer care team members will be in touch with you as soon as possible.
If you need to speak to our Customer Care team please call (02) 7252 6756.
Once you have paid for your order unfortunately it is no longer editable.
Please email us on firstname.lastname@example.org to let us know what changes you require. Don’t forget to include your order number in the message.
If your order is unpaid, please login and update the shipping address on your order. Otherwise email our team on email@example.com and we can update the information for you.
We don’t currently offer same day delivery however our production process is pretty quick if you live in NSW. For any urgent orders please call us and we’ll do our best to select the appropriate courier service.
Once your order has been processed you will be emailed a copy of your purchase as well as a tracking number for the delivery.
If your order does not arrive on time, please check with the courier company using your tracking number first. If you have no luck with them, please email us the order number and your contact details so we can investigate further.
Unfortunately we don’t have a store front so we are unable to provide orders for pick up.
We’re sorry your order was damaged. Please take a photo of the damage and email it to firstname.lastname@example.org along with your order number. Our customer service team will be in touch with you to arrange a replacement, credit or refund where relevant.
Yes, we provide the majority of our products at wholesale prices to select stores. To apply, please complete the wholesale application form.
Yes we have a minimum order value of $250.
Yes, we do provide options for corporate gift packs. Please complete the corporate gifting form to receive further information.
The timeline of your order depends on whether you need any custom elements created. For custom elements please allow 4-6 weeks to turn around.
Our minimum order value for Corporate Gift Packs is $250 to qualify for wholesale rates.
You’ll receive an email from our Partnerships Director that will outline the options available for corporate gift packs. Once you have finalised your numbers, deadline and any custom elements you will receive a cost estimate and project timeline.