Shipping & Delivery
SHIPPING CHARGES
Our shipping on online orders is charged at a standard national rate of $12.95. Some Fragile Items* and Bulky Items** incur a special rate due to the higher costs to us to send them. These items and rates are specified below and noted on the relevant product pages.
We currently offer flat-rate international shipping to New Zealand, Singapore, the UK, the US, and Canada at the rates below. If you would like to ship something to a country not listed here, please contact us to arrange an estimate for shipping and to process your order.
| Region | Shipping method | Charge |
| Australia | Flat rate shipping | $12.95 |
| Free shipping for orders over $125 | $0 | |
| New Zealand | Flat rate shipping | $20 |
| Singapore | Flat rate shipping | $22.50 |
| UK | Flat rate shipping | $40 |
| USA | Flat rate shipping | $50 |
| Canada | Flat rate shipping | $50 |
| *Fragile Items | Nova Glass Teapot, Nova Teapot + Tea Warmer, Glass Stove Top Kettle, Hudson Teapot | $14.95 |
| **Bulky Items | Copper Bathing Bowl | $29.95 |
FREE SHIPPING
Orders over AU$125.00 are eligible to receive free shipping within Australia. Free shipping has to be selected at checkout by the purchasing user. Orders including Fragile Items* and Bulky Items** are not eligible for free shipping and the special rate will be charged.
Failure to select free shipping results in being charged the normal shipping fee as outlined below. In this case Organic Merchant does not refund the shipping charge, nor compensate the purchasing user in any way.
PO BOXES
If you require your parcel to be delivered to a PO Box, we will ship it with Australia Post as other delivery services do not deliver to PO Boxes.
PARCEL LOCKERS
Delivery to Parcel Lockers is not currently available.
As some parcel lockers are currently not accessible to our courier partners, to avoid delays and RTS packages we do not accept these as a delivery address. Any order addressed to a parcel locker will be placed on hold until an alternate delivery address is provided.
We plan to enable delivery to parcel lockers once this is reliably available across our networks.
AUTHORITY TO LEAVE
You can select “Authority to Leave” at checkout if you would like your parcel to be left in a safe place if you are not at the address to receive delivery. If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address.
Please note that the option of “Authority to Leave” (no matter whether selected by you or automatically assigned as described above) is not covered by insurance, meaning you will not get a refund in case the parcel is lost as this is beyond our control.
If you are not at home to accept delivery and have not selected Authority to Leave or a safe place cannot be found, a collection notice will be left or you may receive a notification by email or SMS or via the carrier’s app. Please contact us if you do not receive a collection notice or notification.
INTERNATIONAL ORDERS
Please ensure that your shipping address for international orders is clear and correct, as all international shipping is dispatched with instructions that any package which cannot be delivered/is not collected in a timely manner is to be abandoned and will not be eligible for a refund. If your shipping address doesn’t look correct on your Order Confirmation, let us know as soon as possible. Some items are not available outside Australia, and any special shipping rate (e.g. Bulky or Fragile) for a product will be charged in addition to the flat rate.
DISPATCH
Our average turn around time for online orders is 3 business days, but it can take up to 10 business days depending on stock availability and the delivery address.
ORDERS RETURNED TO SENDER (RTS)
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete. If an order is returned to Organic Merchant due to an incorrect or incomplete delivery address, failed delivery attempts, or because it was not collected within the carrier’s holding period, we will contact you using the email address and/or phone number provided with your order.
Returned orders will be held for up to 30 days from the date they are received back at our warehouse.
Customers may choose to:
- Arrange re-shipment of the order, with additional shipping charges applicable; or
- Request a refund for the products purchased, less the original shipping charge and any non-refundable carrier fees incurred.
If we are unable to make contact and do not receive a response within the 30-day holding period, Organic Merchant reserves the right to treat the order as abandoned and may dispose of the goods without further notice.
TAX INVOICES
Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. This can be printed out at your convenience. Please ensure that the email address you have provided to us at checkout is correct.
It is important to us to minimise our impact on the environment, hence there will not be an additional print out of the Tax Invoice inside your package.