Shipping & Delivery
The shipping rate on all online orders is calculated using a standard national rate of $9.90.
If you would like to ship something overseas, please contact us to arrange an estimate for shipping and to process your order.
Orders over AU$100.00 are eligible to receive free shipping within Australia, and where applicable, will be sent with Australia Post, Aramex or Sendle. Free shipping has to be selected at checkout by the purchasing user.
Failure to select free shipping results in being charged the normal shipping fee as outlined below. In this case Organic Merchant does not refund the shipping charge, nor compensate the purchasing user in any way.
If you require your parcel to be delivered to a PO box, we will ship it with Australia Post as other delivery services do not deliver to PO boxes.
Please note that Australia Post orders are processed more slowly than courier and are automatically assigned as authority to leave at your address. Parcels weighing less than 500g (e.g. 1-2 products) are also assigned authority to leave automatically.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. If you write in the notes section “Authority to Leave”, your parcel can be left in safe place and you will not need to arrange collection if you are not at home to accept the delivery.
Please note that the option of “Authority to Leave” (no matter whether filled into the notes section by you or automatically assigned as described above) is not covered by insurance, meaning you will not get a refund in case the parcel is lost as this is beyond our control.
If you are not at home to accept delivery, a collection notice will be left. Please contact us if you do not receive a collection notice.
Our average turn around time for online orders is 3 business days, but it can take up to 10 business days depending on stock availability and the delivery address.
Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. This can be printed out at your convenience. Please ensure that the email address you have provided to us at checkout is correct.
It is important to us to minimise our impact on the environment, hence there will not be an additional print out of the Tax Invoice inside your package.