Shipping
Orders over AU$70.00 are eligible to receive free shipping within Australia, and where applicable, will be sent with Couriers Please or Fastway Couriers, booked through Sendle. Free shipping has to be selected at checkout by the purchasing user. Failure to select free shipping results in being charged the normal shipping fee as outlined below. In this case Organic Merchant does not refund the shipping charge, nor compensate the purchasing user in any way.
If you require your parcel to be delivered to a PO box, we will ship it with Australia Post.
Orders under AU$70 will be a charged a shipping fee of AU$9.00 + GST. For international shipping, please contact us to receive a quote. We are open normal business hours Monday – Friday. Any orders placed over the weekend will be processed the next working day. Our average turn around time for online orders (placement until dispatch) is 3 working days, however, please allow up to 10 working days, as we hand-assemble our products. Thank you for your understanding.
Delivery
The majority of our parcels are sent via courier, Fastway or Couriers Please. In the event that the courier does not deliver to your postcode, if your address is a PO box, or you are located in a remote area, your package will be sent via Australia Post. Please note that Australia Post orders are processed more slowly than courier and are automatically assigned as authority to leave at your address.
The same goes for small parcel sizes under 500g. They also automatically are assigned as authority to leave at your address.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. If you write in the notes section “Authority to Leave”, your parcel can be left in safe place and you will not need to arrange collection if you are not at home to accept the delivery. Please note that this option is not covered by insurance. If you do not specify, your parcel will require a signature on delivery, and if you are not at home to accept delivery, a collection notice will be left. Please contact us if you do not receive a collection notice.
