Shipping
Orders over AU$70.00 are eligible to receive free shipping within Australia, and where applicable, will be sent with Fastway Couriers. Free shipping has to be selected at checkout by the purchasing user. Failure to select free shipping results in being charged the normal shipping fee as outlined below. In this case Organic Merchant does not refund the shipping charge, nor compensate the purchasing user in any way.
If you require your parcel to be delivered to a PO box, we will ship it with Australia Post as other delivery services do not deliver to PO boxes.
Orders under AU$70 will be a charged a shipping fee of AU$9.00 + GST.
For international shipping, please contact us to receive a quote. In case you have an international address and select standard shipping at checkout without previously contacting us, we may cancel your order without notification if the costs significantly outweigh the standard shipping price. In that case the full amount would be refunded.
Our average turn around time for online orders is 3 business days, but it might be up to 10 business days depending on stock availability. Please take into consideration that we hand-assemble all products. Thank you for your understanding.
Delivery
The majority of our parcels are sent via courier, Fastway or Couriers Please, booked through Sendle. In the event that the courier does not deliver to your postcode, if your address is a PO box, or you are located in a remote area, your package will be sent via Australia Post. Please note that Australia Post orders are processed more slowly than courier and are automatically assigned as authority to leave at your address. Parcels weighing less than 500g (e.g. 1-2 products) are also assigned authority to leave automatically.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. If you write in the notes section “Authority to Leave”, your parcel can be left in safe place and you will not need to arrange collection if you are not at home to accept the delivery.
Please note that the option of “Authority to Leave” (no matter whether filled into the notes section by you or automatically assigned as described above) is not covered by insurance, meaning you will not get a refund in case the parcel is lost as this is beyond our control.
If you are not at home to accept delivery, a collection notice will be left. Please contact us if you do not receive a collection notice.
